DISCUSSION QUESTIONS: Do the continuing issues around gig worker employment and third-party services risk holding back the full potential of online delivery? Are these issues reflecting back on retailers and restaurants and do you see issues around worker treatment and fees getting resolved?

Interactive Edge’s CEO, Zel Bianco comments, featured on RetailWire’s Braintrust:

It’s truly horrible that the leadership of these companies are not taking care of their delivery people. Leadership should spend some time on the street to see what these workers are up against. NYC leadership is also to blame for the chaos that is a daily occurrence. Red lights are ignored by both drivers and delivery personnel by the way. They weave in and out of traffic and cross a busy intersection diagonally and ride the wrong way on bike paths and even come close to hitting pedestrians on sidewalks. Why does this chaos exist?

The delivery folks are under so much pressure to deliver fast so the heck with who they may hit along the way. NYC leadership does nothing to quell this chaos because the police are instructed not to enforce rules against these type of offenses even though they affect the quality of life for everyone. Corporate leadership of Instacart and others as well as the city leadership need to do more for these workers as well as the rest of us. Do we really need to have everything delivered?

Are gig worker complaints a retail problem?

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