What is your reaction to Walmart’s new Jetblack personal shopping service via text? How do you think the interaction between human and artificial intelligence is likely to work out as the service is expanded? How do expect its retail rivals to react?
Interactive Edge’s CEO, Zel Bianco comments:
I like this one. A lot! You have to hand it to Walmart and Jet in keeping up in the innovation category with Amazon. I think this is the perfect intersection of how to implement AI and human interaction and/or guidance depending on which side of the process you happen to be on at the time. If this makes it in NYC, I think it could make it anywhere (as the song says). Looking forward to seeing where this goes next in terms of functionality as well as geography.
Read the whole article from RetailWire:
Walmart’s newest service brings texting and personal shopping together