DISCUSSION QUESTIONS: How do you expect retailers to address coronavirus-related delivery surcharges being placed on them by UPS and FedEx? Do you think American consumers will accept higher product prices or delivery fees for online orders considering the circumstances?
Interactive Edge’s CEO, Zel Bianco comments, featured on RetailWire’s Braintrust :
The industry has to be open to a more equitable share of the cost for shipping. If not, what happens? Either the retailer ends up paying more and reduces the chances of making a realistic profit or the consumer ends of paying more, which with over 40 million Americans out of work will create a more dreaded result. The very Americans that can least afford these new shipping costs will end up having to go into stores and increase their chance of testing positive for COVID-19. UPS and FedEx will need to share the costs for all to win.
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