Do you approve or disapprove of the Supreme Court’s ruling in the case of South Dakota v. Wayfair? What are the implications of the ruling for retailers online and off? Interactive Edge’s CEO, Zel Bianco comments: We talk about how physical retailers can keep up almost daily. This will do Read more…
Is it a common flaw for retailers to define themselves based on what they sell rather than the solutions they offer? With today’s pace of change, has retail become more about evolving to address customers’ changing needs? Do any retailers stand out to you for the way they’ve redefined themselves Read more…
Does it make sense that only a minority of repeat returners are driving up the high rates of online returns? Do the findings from the NPR/Marist poll do more to justify free shipping policies or bans of abusive returners? Interactive Edge’s CEO, Zel Bianco comments: As the saying goes, “it’s Read more…
What is your reaction to Walmart’s new Jetblack personal shopping service via text? How do you think the interaction between human and artificial intelligence is likely to work out as the service is expanded? How do expect its retail rivals to react? Interactive Edge’s CEO, Zel Bianco comments: I like Read more…
What shopping habits do you expect teens to take with them into adulthood and which ones will be left behind? What do retailers/brands such as Amazon, Sephora and Nike have in common that appeal to Gen Z teens? Interactive Edge’s CEO, Zel Bianco comments: Shopping habits may remain the same, Read more…
What will Nordstrom need to do to be successful with its full-line men’s store in Manhattan? How likely is the store to be successful? Interactive Edge’s CEO, Zel Bianco comments: I walked by yesterday and it did not look like it was open yet but I thought it looked pretty Read more…
Do you think Walmart has a coherent digital strategy in place or is it more a set of disconnected measures designed to counter Amazon.com? Will its new and acquired digital brands succeed at attracting and keeping upscale Millennials? Interactive Edge’s CEO, Zel Bianco comments: It is not a coherent strategy Read more…
Do you think the purchasing behaviors of men and women have become more similar or dissimilar in recent years? Do you feel retailers need to do a better job segmenting by gender? Interactive Edge’s CEO, Zel Bianco comments: A survey of 1,000 people does not give me a great level Read more…
Is an increase in micro visits for customers using Amazon lockers a phenomenon that Amazon/Whole Foods will benefit from? Should other companies consider Amazon locker partnerships to encourage similar visits? Is Amazon overdoing the encouragement of non-grocery-related services at Whole Foods? Interactive Edge’s CEO, Zel Bianco comments: It comes down Read more…
How should stores balance technology investments that enable associates versus those that enable shoppers? Do you expect the associate’s role to diminish as shoppers increasingly become channel agnostic, self-reliant and oriented to technology? Interactive Edge’s CEO, Zel Bianco comments: Technology is there to be used, but how many times have Read more…