NRF 2022: Albertsons’ CEO sees frequency driving grocery loyalty

DISCUSSION QUESTIONS: Does customer loyalty work differently in grocery than in other retail channels? Is relationship building easier for grocers due to more frequent shopper visits? Interactive Edge’s CEO, Zel Bianco comments, featured on RetailWire’s Braintrust: Yes it does, as we go shopping for groceries much more often than shopping Read more…

Has ‘just-in-case’ replaced ‘just-in-time’ inventory management?

DISCUSSION QUESTIONS: Has the supply chain crisis exposed the underlying risks of just-in-time inventory management? Should just-in-time approaches at retail be retired, adjusted or brought back once the supply chain bottlenecks are resolved? Interactive Edge’s CEO, Zel Bianco comments, featured on RetailWire’s Braintrust: The option to keep additional supply for Read more…

Reality hits omnichannel retail with a hard truth

DISCUSSION QUESTIONS: Do customers care who handles their purchases, customer service questions or returns? Can retailers maintain seamless customer experiences via separate physical and digital operations? Interactive Edge’s CEO, Zel Bianco comments, featured on RetailWire’s Braintrust: Unfortunately retailers, or restaurants for that matter, are generally on the losing side when Read more…