DISCUSSION QUESTIONS: Has the pandemic spurred the adoption of artificial intelligence technology at too fast a pace? Are cybersecurity breaches, AI bias, data quality and access or other factors the biggest hurdles to overcome?
Interactive Edge’s CEO, Zel Bianco comments, featured on RetailWire’s Braintrust:
Some may think that the industry is going too fast, but in the world of e-commerce there is no way you can collect, process and generate insights from all that data without AI/ML. Yes there are areas that are messy and need to be improved and optimized but learning along the way is better than not being in the game. It’s like the saying: fail fast, and often, but if you constantly improve the process you will be in a better position to win. The data is messy and AI can help to find the gaps that would take people way too long and be too expensive to scale.
Read the entire article from RetailWire: