Categories: Category Management Solutions
Category Management Solutions
The Nordstrom tire return story is true
DISCUSSION QUESTIONS: What role does storytelling around acts of service, like the tire story, play in creating a culture focused on customer happiness? Is it both possible and smart to build a retail customer service Read more…
Of course it remains to be seen if these changes will be successful or not but, for my money, I would rather go to a CVS Health to get prescriptions, flu shots, etc. than a regular CVS. If you walk the aisles of CVS, there are very few food products that are actually healthy. For the most part, foods that are loaded with sugar that do not contribute to good health. It just seems out of whack. If CVS wants to be the “go to” health destination, it needs to make a bold move, and this proves that they do. Not selling cigarettes is not enough.
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