Categories: Category Management Solutions
Category Management Solutions
Why Are Retail Customers So Angry?
DISCUSSION QUESTIONS: What are the primary reasons customer anger at companies is climbing? Do retailers and brands have a financial incentive to address the causes of this customer dissatisfaction? Interactive Edge’s CEO, Zel Bianco comments, Read more…
Resources need to be focused on the mobile device for sure. The user experience all comes down to how easy and well thought-out the interface is on the mobile device. With shoppers demanding a seamless experience, too many mobile apps are crowded with poor images, and even incorrect descriptions of the product. Retailers that don’t focus on the interface and user experience on their mobile apps will lose shoppers as shoppers lose patience with the ordering process.
Read the entire article at Retail Wire: