Categories: Category Management Solutions
Category Management Solutions
The Nordstrom tire return story is true
DISCUSSION QUESTIONS: What role does storytelling around acts of service, like the tire story, play in creating a culture focused on customer happiness? Is it both possible and smart to build a retail customer service Read more…
Associates at Nordstrom have been ahead of this trend for some time and I think it has been a positive step for them and will be for Macy’s as well. Let the young associates be themselves and it will spill over into good service for shoppers.
Read the entire article at Retail Wire:
Macy’s lets associates express their style