Categories: Category Management Solutions
Category Management Solutions
Why Are Retail Customers So Angry?
DISCUSSION QUESTIONS: What are the primary reasons customer anger at companies is climbing? Do retailers and brands have a financial incentive to address the causes of this customer dissatisfaction? Interactive Edge’s CEO, Zel Bianco comments, Read more…
Yes it does, as we go shopping for groceries much more often than shopping for clothing and other necessities. The loyalty either builds quickly or it doesn’t. Once you find “your” grocery store has the best produce, meats and fish, that pretty much does it, especially in a market like NYC where we don’t have the big beautiful Harris Teeters and Wegmans that are found in other markets.
Read the entire article at Retail Wire: