Categories: Category Management Solutions
Category Management Solutions
Why Are Retail Customers So Angry?
DISCUSSION QUESTIONS: What are the primary reasons customer anger at companies is climbing? Do retailers and brands have a financial incentive to address the causes of this customer dissatisfaction? Interactive Edge’s CEO, Zel Bianco comments, Read more…
Unfortunately retailers, or restaurants for that matter, are generally on the losing side when trying to keep up with consumer demand for a seamless experience, whether ordering groceries or dinner. It has not been successful and the industry must find a way to make each side profit fairly. If not, the only ones making money will be the cloud services we all use — AWS, Azure and Google.
Read the entire article at Retail Wire: