DISCUSSION QUESTIONS: Do you see self-checkout technology being more widely used in the years to come or will retailers cut back on deployments? Do you see a specific form of self-checkout becoming the de facto standard at retail?
Interactive Edge’s CEO, Zel Bianco comments, featured on RetailWire’s Braintrust:
On a recent trip to Washington, DC, I made a few stops at both Wawa and Sheetz and was met with a long line at both retailers. Self-checkout will at least tend to shorten the line as many shoppers are in fact, not standing six feet apart and many are not wearing masks and the significant shortage of workers, make this a technology that makes sense. To order food at Sheetz, you need to use a kiosk anyway, why not make the entire transaction fast and easy instead of having to wait on line anyway?