Categories: Category Management Solutions
Category Management Solutions
The Nordstrom tire return story is true
DISCUSSION QUESTIONS: What role does storytelling around acts of service, like the tire story, play in creating a culture focused on customer happiness? Is it both possible and smart to build a retail customer service Read more…
I’d be very happy to get a cart that actually rolls smoothly instead of one wheel being bent or that has a string that is clogging up the wheels. That would be a major improvement and provide a better shopping experience. Technology is not always the answer, sometimes the answer is plain old common sense.
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