Do you see Walmart as an innovator when it comes to the use of automation to operate both more efficiently from a business perspective and more effectively from the customer’s? What other retailers are noteworthy for using automation and robotics in ways that move the needle for customers, associates and vendors?
Interactive Edge’s CEO, Zel Bianco comments, featured on RetailWire’s Braintrust :
Walmart’s associates already do a good job of being helpful to shoppers and the added time will only raise the service levels. The automation that is being used to scan the shelves and the FAST unloaders will also improve the shopper experience as they will most likely find what they are looking for. When shoppers have the additional option of pick up from a vending machine, like “Carvana” is doing with cars, it will all add up to having Walmart continue to use automation technology to not only help them lead the way with their supply chain and back office operations but please the shopper with pricing, product availability and ease of pick up and fulfillment. There are other retailers that are doing this but Walmart seems to be the one that may occasionally fall slightly behind, but not for long.
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