DISCUSSION QUESTIONS: Does it make sense to offer refunds without requiring a return for certain items? How would you structure such a program to limit abuse?
Interactive Edge’s CEO, Zel Bianco comments, featured on RetailWire’s Braintrust:
This will work in most cases, but will require a close watch on those that try to abuse the policy. As online continues to grow, so will the ways in which retailers will need to deal with this challenge. Third party companies that handle returns will take on more of this process.
Read the entire article from RetailWire:
Retailers give customers refunds and tell them to keep items