DISCUSSION QUESTIONS: Has the internal development of software become more important with digital’s increasing prevalence across retail and the fast-changing technological landscape? How should retailers determine which IT projects to insource versus outsource?
Interactive Edge’s CEO, Zel Bianco comments, featured on RetailWire’s Braintrust :
There is just no way for retailers to keep pace with what the software industry can do for them. I’ve seen so many situations where solutions were built in-house at tremendous cost in both money and human resources where they did not deliver the intended result. It is much more important to pick the right solution partner while having internal resources prepare for how they will blend the best of outside resources with the infrastructure developed in-house. Technology changes too fast for internal resources to be expected to run the legacy and operational systems while trying to learn the best ways to handle their digital transformation. There may be pieces of the process that can and perhaps should be done in-house but always with a well thought-out plan for who does what and when.
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