Retail

Who will win the battle for holiday gift procrastinators?

Which last-minute holiday options resonate most with holiday procrastinators? How will the intensified battle to make last-minute ordering more convenient affect shopper behavior this holiday season? Interactive Edge’s CEO, Zel Bianco comments: I must admit that I am one of those last-minute shoppers, so for me, all of those options are welcome. The online delivery … Continue reading Who will win the battle for holiday gift procrastinators?

Are retailers getting over their SKU management hurdles?

Is using sales-based hurdle rates still the best way to determine which items should get space on food, drug and mass merchant store shelves? Are there exceptions that should apply? Interactive Edge’s CEO, Zel Bianco comments: For many of the categories mentioned in the article; private label, organic, etc., this makes sense. The challenge will … Continue reading Are retailers getting over their SKU management hurdles?

Where will Amazon go with its cashier-free concept?

What do you think of the upside potential for Amazon to open smaller Go stores in office buildings, airports and markets outside the U.S.? Do any of these stand out to you as being substantially greater opportunities? Interactive Edge’s CEO, Zel Bianco comments: I had commented a few months back that I visited an Amazon … Continue reading Where will Amazon go with its cashier-free concept?

Have retail store associates fallen into a hypnotic state?

What common practices on selling floors lead associates towards hypnotic-like states? What suggestions would you add for keeping the job fresh for store associates? Interactive Edge’s CEO, Zel Bianco comments: I would engage store associates to learn about aspects of retail they may not even be aware of. Things like the supply chain — where … Continue reading Have retail store associates fallen into a hypnotic state?

Millennial brand loyalty comes into question

In your experience are Millennials a particularly brand-loyal generation? What do you see as the keys for retailers seeking to attract and retain Millennial customers? Interactive Edge’s CEO, Zel Bianco comments: As stated, service and quality of product and, yes, price — especially for those that are now parents. Prior to becoming a parent, Millennials … Continue reading Millennial brand loyalty comes into question

Will a radical transformation lift or sink IKEA?

Do you see IKEA’s shift to smaller, city-center stores and heightened focus on online delivery as smart moves? What should the company retain from the traditional IKEA business model? Interactive Edge’s CEO, Zel Bianco comments: Getting closer to where the typical consumer of IKEA products live makes sense. Having rooms set up to see how … Continue reading Will a radical transformation lift or sink IKEA?

CVS’ new concept is about the health of its customers

What can CVS do to differentiate its health services concept from Walgreens’ new concept and vice versa? Do you think CVS would be better served separating its new health services concept into a distinct format while operating its drugstore format separately? Interactive Edge’s CEO, Zel Bianco comments: If CVS could pull off doing this in … Continue reading CVS’ new concept is about the health of its customers

How should retail employers prepare for Gen Z workers?

How will Gen Z workers be different from Millennials as they reach retail selling floors and corporate offices? What adjustments may management have to make to connect with and motivate this generation as employees? Interactive Edge’s CEO, Zel Bianco comments: The most critical factor will be their social skills, especially if placed on the floor … Continue reading How should retail employers prepare for Gen Z workers?

Why haven’t CPG giants figured out what makes small brands so popular?

Why do you think small CPG brands are doing so well in today’s shopping landscape? What will this mean for larger CPGs going forward? Interactive Edge’s CEO, Zel Bianco comments: Some have commented that it is a good thing that big CPG has acquired the smaller brands because they will show them the ropes and … Continue reading Why haven’t CPG giants figured out what makes small brands so popular?