Should retailers be aggressive or patient at this point in investing in enabling retail workers with AI? What’s causing the apparent slow pace of investment? What’s your overall advice to retailers around applying AI to their workforce and work processes? Interactive Edge’s CEO, Zel Bianco comments: They have two choices; wait to see what others … Continue reading Should retailers ramp up investments in AI for employees?
Will Amazon Go be a hit with shoppers? Do you expect Amazon to expand the store concept? Will it bring the technology to Whole Foods, as well? Interactive Edge’s CEO, Zel Bianco comments: I think it will be a hit with shoppers as long as the bill matches what they purchased. I really don’t see … Continue reading Amazon Go goes live
What advice would you have for retailers looking to create a culture of change? What hurdles do retailers face when encouraging associates to embrace many of the new or soon-to-arrive digital tools? Interactive Edge’s CEO, Zel Bianco comments: Most companies are indeed risk averse or change averse so the challenge is always around educating the … Continue reading Walmart CEO: ‘Retail is about change’
Do you think Kohl’s is on the right path with its plan to lease space within its stores to grocery and/or convenience store partners? What do you see as the challenges with such an arrangement? Are there companies that you think would make ideal partners for Kohl’s? Interactive Edge’s CEO, Zel Bianco comments: Bad move. … Continue reading Kohl’s to share space with grocery store partner(s)
How will Whole Foods’ new program requiring vendors to help pay for shelf space, displays and in-store sampling affect its business? What will it mean for rivals and for its vendor relationships? Interactive Edge’s CEO, Zel Bianco comments: This is so not what Whole Foods should stand for. It seems the Amazon takeover of Whole … Continue reading Whole Foods asks vendors to pay to play
Should retailers be considering concepts and real estate investments that will build them into the fabric of the new walkable suburb? Interactive Edge’s CEO, Zel Bianco comments: Yes, they should be. My son and daughter-in-law just bought into an area like this in the Washington D.C. suburbs to get have more space. It is a … Continue reading Will retail be woven into the fabric of the new, walkable suburb?
How can retailers do more to reduce the amount of cardboard boxes and packaging that comes with online sales growth? Interactive Edge’s CEO, Zel Bianco comments: First, those among us who order online must be the ones that take charge of this. It cannot be the responsibility of the shipper only, as we, our children … Continue reading Does online shopping have a cardboard box problem?
Do you think a Target acquisition would make sense for Amazon? Interactive Edge’s CEO, Zel Bianco comments: I think it does make sense, especially in light of yesterday’s discussion on Walmart targeting a higher demographic. Amazon with Target will deliver that goal much more effectively than Walmart can, at least in the eyes of those … Continue reading Should Amazon have Target in its acquisition sights?
Is it more important at this point for Amazon and Google to get their smart speaker devices into households than to earn a decent margin? Interactive Edge’s CEO, Zel Bianco comments: Yes, it is way more important as they will be the gateway and gatekeeper for a significant amount of the commerce that will be … Continue reading Amazon and Google engage in a smart speaker price war
What do you think drove the apparent healthy holiday gains this holiday season? Interactive Edge’s CEO, Zel Bianco comments: A few things were big factors this year. A long weekend allowed last-minute shoppers like me the opportunity to pick up a few more things. I think this was the case for many men. Consumer electronics … Continue reading What retail apocalypse?